We are committed to providing the highest value through our online products/services and ensuring your satisfaction. However, due to the nature of our offering, where maximum value can be achieved early, we have a defined refund policy as outlined below:
1. Eligibility for Refunds
- Refunds are only available within 7 days from the date of purchase.
2. To qualify for a refund, you must:
- Demonstrate that you have made a genuine effort to use the product/service as intended.
- Provide evidence of challenges or issues preventing you from obtaining value (e.g., technical difficulties or access issues).
- Complete 50 trades and log them using our strategies showing you are not profitable using the trading journal provided.
3. Processing Fees
- Approved refunds will be issued less processing fees to cover payment gateway and administrative costs. The exact deduction will be communicated during the refund process.
4. Non-Refundable Circumstances
- No refunds will be issued after 7 days, as full access to the product/service is provided immediately upon purchase.
- Refunds are not applicable for:
- Failure to utilize the product/service within the eligible period.
- Change of mind after the refund window has passed.
- Violations of our terms of use.
5. How to Request a Refund
- If you are eligible, please contact us at support@marketmastery.io within the refund window. Include your purchase details, a description of the issue, and any supporting evidence.
- Refunds are typically processed within 5–7 business days after approval.
6. Additional Information
We recommend reviewing all product/service details carefully before purchasing.
For any questions or concerns about this policy, please contact us at support@marketmastery.io.