We are committed to providing the highest value through our online products/services and ensuring your satisfaction. However, due to the nature of our offering, where maximum value can be achieved early, we have a defined refund policy as outlined below:
1. Eligibility for Refunds
- Refunds are only available within 7 days from the date of purchase.
- If partial payments are not received as agreed, all previous payments made will be forfeit.
2. To qualify for a refund, you must:
- Demonstrate that you have made a genuine effort to use the product/service as intended.
- Provide evidence of challenges or issues preventing you from obtaining value (e.g., technical difficulties or access issues).
- Complete 50 trades and log them using our strategies showing you are not profitable using the trading journal provided.
3. Processing Fees & Onboarding Fees
- Approved refunds will be issued less processing fees to cover payment gateway and administrative costs. The exact deduction will be communicated during the refund process. Additionally, any onboarding costs are non-refundable and will be forfeited in the event of a refund request.
4. Non-Refundable Circumstances
- No refunds will be issued after 7 days, as full access to the product/service is provided immediately upon purchase.
- Refunds are not applicable for:
- Failure to utilize the product/service within the eligible period.
- Change of mind after the refund window has passed.
- Violations of our terms of use.
5. How to Request a Refund
- If you are eligible, please contact us at support@marketmastery.io within the refund window. Include your purchase details, a description of the issue, and any supporting evidence.
- Refunds are typically processed within 5–7 business days after approval.
6. Additional Information
We recommend reviewing all product/service details carefully before purchasing.
For any questions or concerns about this policy, please contact us at support@marketmastery.io.